Frequently Asked Questions

How much earlier should I show up to my appointment?

If it’s your first visit, 5 minutes earlier than the appointment time. Upon arrival at our clinic, you will be asked to complete a short Patient Information Form. This information will help us to customize your session.

What should I wear to my appointment?

Wear or bring comfortable clothing for after the massage. There may be a little residual cream/oil from the massage that you don’t want to have to worry about getting on your dress clothes. We use a hot damp towel after the massage to wipe away most of the creams/oils.

What happens at the start of a massage treatment?

Your therapist will leave the room to prepare for your massage, and you will be instructed to remove your clothing as necessary and get on the massage table under a towel. Your modesty will be protected at all times. As your therapist works, they will uncover body parts to be massaged, never working any private areas.

Is it normal for the lighting to be dim?

In the treatment room, lighting is dim in order to allow you to relax.

Do I have to listen to whale calls or flutes during my treatment?

No. (Not that there’s anything wrong with that.)
While many therapists play slower, quieter, ‘new age’ type music, you can choose to have different music or no music at all. If it relaxes you and you enjoy it at home, why wouldn’t it do the same during your treatment? We have a spotify account so feel free to request the music which suits you.

What gets massaged in a full body massage session?

In a full body massage session, generally the neck and shoulders will be massaged. The therapist may massage just under the collarbone at the Pectoralis muscle. Arms and hands may be massaged. The front of the legs, back of the legs, posterior hip (gluteal) and back will also be massaged. However, it can be customized to suit your needs.

For those not receiving full body massage, targeted areas of tension or soreness will be massaged, working the individual muscles specifically.

Will the massage hurt me?

Massage pressure is specifically tailored to your body. We never massage so deeply that you feel the need to hold your breath, swear or tense your body. We will ask you for feedback about the pressure during the massage. At times there may be a comfortable discomfort but should never be a painful discomfort. Please be honest.

What happens after the massage?

After the massage, the therapist will leave the treatment room while you get dressed.  We will then discuss your experience, what you may expect during the next day or so and what treatment plan of specifically scheduled massages and or stretches will be suggested.

How many sessions will I need?

Honestly, it’s hard to say. Every person is unique and every condition is unique to each person. It may take one session or it may take several. You and your therapist will be able to talk more specifically about this after your first session when we’ve had a chance to evaluate your body’s muscles.

Do I need to do anything once I leave the clinic?

You will be reminded to drink LOTS of water during the next 24 hours, because massage moves some of the muscle metabolic by-products into circulation faster than usual, and the water will help to flush your system. You may have been suggested to do some stretches or specific exercises, this will be explained to you.

Do you take American Express?

Yes! You can relax and rejoice. We also accept Debit cards, Credit cards and cash. We also don’t charge fees and are philosophically opposed to charging fees (unless it’s a cancellation fee of course, but that is another story).

Will I be sore afterwards?

This is a question we get asked all the time and it is really dependant on the injury you have, your personal pain threshold and also whether or not you have had treatment before.

The work we do can be quite firm and deep and therefore some people may feel sore for the next day or two. This is perfectly normal and should be experienced like muscle soreness from the gym. If you increased your exercise at the gym or went for a really long walk you would expect to be sore for the next day or two. As we are working the soft tissues of the body, thereby creating changes in them, this will have a lasting effect.

If you do feel pain afterwards, it will generally only be pain from the treatment itself and not the pain from your injury.

When should I Not get a massage?

In my opinion there are few conditions which would prevent you from enjoying massage. You should not book a massage if you have a fever, cold/flu, or contagious skin infection. That’s it.

There are many other conditions in which your therapist may need to adapt his/her techniques (i.e. arthritis or osteoporosis) or avoid an area completely (i.e. cuts or burns). With some conditions it is a good idea to get an approval from your GP before you receive massage (cancer, certain heart conditions, pregnancy). This doesn’t mean you can’t get massage. But it’s always better to err on the side of caution.